Contacting CareerPlug Support

CareerPlug’s Hiring Expert team is here to advise on hiring best practices and assist with any issues or questions you face while in your account!

Business hours

CareerPlug’s Hiring Expert Team is available Monday through Friday, 7:30 a.m. - 7 p.m. Central Time, excluding holidays.

Account Troubleshooting

If you’re having trouble with your account or want to better understand a feature, our Hiring Expert team is available to you via phone or email!

• Phone: +1 (888) 422-7173
• Email: adpsupport@careerplug.com

We strive to respond to all email requests within 4 business hours. If your case requires technical investigation, please allow 1-2 business days for us to resolve your issue fully. We'll communicate with you if we need more time if your case has to be investigated and resolved by our Product Team. Please expect a longer response time in such cases.

• Help Center

Our Help Center has over 200 articles to help you learn how to use CareerPlug's various features and get the most out of your account. You can browse by category, search by keyword, or simply ask Pluggie a question.

• Pluggie

Pluggie is an AI-powered chatbot that can provide quick answers to your questions — straight from our Help Center. Anytime you're using CareerPlug's Help Center, click the chat icon in the bottom right corner and ask Pluggie any questions you have about using CareerPlug.

New User Training

If you are new to CareerPlug — whether you recently activated your account or gained access to an existing account — our New User Training is for you!

In less than 30 minutes, this video overview by our Hiring Expert team will guide you through the basics of using your CareerPlug account, such as:

• How to post a job
• How to configure Autopilot
• How to schedule applicant interviews using Autopilot
• General best practices to drive hiring results

Strategic Consultations

If you have already posted your first job, allow our Client Success Consultants to help you optimize it. With a Strategic Consultation, we’ll use industry insights and best practices to develop an individualized strategy that fits your hiring needs. Whether you’re hiring one person or one hundred, our Client Success Consultants will help you put your best foot forward.