---
title: Setting up and using the E-Verify integration
description: Learn how to integrate E-Verify — which allows participating employers to electronically verify the employment eligibility of newly hired and re-verified employees — with your CareerPlug account.
---
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# Setting up and using the E-Verify integration
E-Verify is ending support for all versions besides v31. If you are using any version below v31, please contact an E-Verify rep immediately to get your E-Verify updated.
Available with a CareerPlug [Grow](https://adpsupport.careerplug.com/benefits-of-a-careerplug-grow-subscription?hsLang=en) subscription.
E-Verify allows participating employers to electronically verify the employment eligibility of newly hired and re-verified employees.
### About E-Verify
E-Verify is:
- A largely voluntary program at the federal level with specific state requirements for employer participation and use. Please review [current state mandates](https://workforce.equifax.com/e-verify-state-requirements) to understand how E-Verify might apply to your workforce.
- Mandatory for employers with federal contracts or subcontracts that contain the Federal Acquisition Regulation (FAR) E-Verify clause.
- Operated by the U.S. Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA).
E-Verify works by comparing the information entered on an employee's Form I-9 (Employment Eligibility Verification) with SSA and DHS records to verify employment eligibility.
### Employers must:
- Follow E-Verify procedures for each newly hired or re-verified employee while enrolled/participating in E-Verify.
- Notify each job applicant of E-Verify participation.
- Clearly display the "Notice of E-Verify Participation" and "Right to Work" posters in all languages supplied by DHS.
- Complete Form I-9 (Employment Eligibility Verification) for each newly hired or re-verified employee before creating a case in E-Verify.
#### In this article:
- [How do I set up the E-Verify Integration?](https://adpsupport.careerplug.com/setting-up-and-using-the-e-verify-integration#setup)
- [How do I submit an employee's forms to E-Verify?](https://adpsupport.careerplug.com/setting-up-and-using-the-e-verify-integration#submit)
- [What statuses can my E-Verify case be in?](https://adpsupport.careerplug.com/setting-up-and-using-the-e-verify-integration#status)
- [How do I handle duplicate cases?](https://adpsupport.careerplug.com/setting-up-and-using-the-e-verify-integration#duplicate)
### How do I set up the E-Verify Integration?
You must have an E-Verify Web Services account in order to integrate E-Verify with your CareerPlug account.
#### Confirm your E-Verify account is set up to use web services
1\. Sign into [E-Verify](https://everify.uscis.gov/).
2\. Click the **Account** menu in the top-right corner of E-Verify, click **Company Account** in the drop-down menu, and select **Company Profile**.
%20(highlights).png?width=670&height=317&name=E-Verify%20Dashboard%20(Account%20drop-down)%20(highlights).png)
3\. Scroll to the bottom of the My Company Profile page and ensure **Use Web Services** is listed under the **Company Access** section.
%20(highlight).png?width=670&height=321&name=E-Verify%20-%20My%20Company%20Profile%20(Bottom)%20(highlight).png)
If you don't see **Use Web Services** listed under Company Access, please [contact E-Verify to update your account](https://www.e-verify.gov/contact-us).
#### Add a new user to E-Verify with web services access
1\. Click the **Account** menu in the top-right corner of E-Verify, click **Company Account** in the drop-down menu, and select **Manage Users**.
%20(Add%20user%20highlights).png?width=670&height=317&name=E-Verify%20Dashboard%20(Account%20drop-down)%20(Add%20user%20highlights).png)
If you already have a user account with web services access, you can skip ahead and [submit your employee's forms to E-Verify](https://adpsupport.careerplug.com/setting-up-and-using-the-e-verify-integration#submit).
2\. Click the **Add User** button.
.png?width=670&height=321&name=E-Verify%20-%20Manage%20Users%20(Add%20User%20arrow).png)
3\. On the Add New User Account page, enter the new user's **Email Address**.
4\. Click the **User Role** drop-down and select **Web Services Access**.
5\. Click the **Next** button.
%20(highlights).png?width=670&height=318&name=E-Verify%20-%20Add%20New%20User%20Account%20(fields%20filled)%20(highlights).png)
6\. Enter the new user's **First Name** and **Last Name**.
7\. Enter the new user's **Phone Number**.
8\. Enter a new **User ID**.
The user ID is an assigned ID with letters and numbers that identifies the user of a computer system or network. All users who create cases in E-Verify must have their own user IDs. The user ID must be eight characters and may be letters, numbers or a combination of both. A user ID is not case-sensitive.
9\. Click the **Create User Account** button.
%20(highlights)%20(cropped).png?width=670&height=261&name=E-Verify%20-%20Add%20New%20User%20Account%20(pg2)%20(highlights)%20(cropped).png)
%20(highlights).png?width=670&height=330&name=E-Verify%20-%20Add%20New%20User%20Account%20(pg2%20bottom)%20(highlights).png)
E-Verify will email the new user with an activation link.
#### Add a new E-Verify user to CareerPlug
In order to submit an employee's Form I-9 to E-Verify, you need to add an E-Verify user in CareerPlug and link it to a valid E-Verify account.
**Note:** There is currently no way to set up E-Verify credentials across your entire CareerPlug account. You need to add a new E-Verify user in CareerPlug (following the process below) for each CareerPlug user that you want to be able to submit to E-Verify. However, all of your E-Verify users in CareerPlug can use the same E-Verify account credentials.
1\. Navigate to **Settings \> Integrations \> E-Verify**.
2\. Click the **plus icon (+)** in the top-left corner of the E-Verify Credentials page to add a new E-Verify user.
%20(highlights).png?width=670&height=303&name=Settings%20-%20Integrations%20(E-Verify%20page)%20(highlights).png)
3\. In the Create New Credentials pop-up, select the CareerPlug user you'd like to give E-Verify administrator credentials to using the **Select Employee** drop-down menu.
4\. Enter the **E-Verify Username** for your Web Services user.
5\. Enter your **E-Verify Password**.
6\. Click the **Create** button.
%20(highlights).png?width=644&height=560&name=Create%20New%20Credentials%20pop-up%20(fields%20filled)%20(highlights).png)
Your CareerPlug account is ready to start submitting to E-Verify!
Once you create an E-Verify user in CareerPlug, you can ensure it's set up correctly by clicking the **Verify Credentials** button. Click the **Edit** button to modify the E-Verify user's credentials or click the **garbage can icon** to delete the user.
%20(User%20added)%20(highlight).png?width=670&height=203&name=Settings%20-%20Integrations%20(E-Verify%20page)%20(User%20added)%20(highlight).png)
### How do I submit an employee's forms to E-Verify?
Your Daily Task Summary is automatically sent each day at 9 AM (CT). It lists any workflow tasks that were unlocked for employees on the current day, assigned within the last 24 hours, or due on the current (or previous) day.
**Note:** Tasks that are overdue by more than a day will not be listed in the Daily Task Summary. If no workflow tasks are unlocked, assigned, or due on a particular day, no Daily Task Summary will be sent.
#### Track employee task progress via the Daily Task Summary
When you see that your employee has completed their Form I-9, click the **Federal I9** link in your Daily Task Summary and [complete the manager side of the task](https://adpsupport.careerplug.com/setting-up-and-using-the-e-verify-integration#manager-side).
.png?width=633&height=677&name=Daily%20Task%20Summary%20(mockup).png)
You can also [access the manager side of the **Federal I9** task from a number of places within CareerPlug](https://adpsupport.careerplug.com/setting-up-and-using-the-e-verify-integration#federali9).
#### Complete the manager side of your employee's Federal I9 task
1\. Review your employee's Form I-9 and complete all required manager fields:
- **First Day of Employment**
- **Last Name, First Name and Title of Employer**
- **Signature of Employer (or Authorized Representative)**
- **Today's Date**
- **Employer's Business or Organization Name**
- **Employer's Business or Organization Address**
2\. When you're done, click the **Submit** button at the top of the page.
%20(highlights).png?width=670&height=335&name=Employee%20Federal%20I-9%20-%20Managers%20Side%20task%20(Req%20Fields%20-%20top)%20(highlights).png)
%20(highlights).png?width=670&height=250&name=Employee%20Federal%20I-9%20-%20Managers%20Side%20task%20(Req%20Fields%20-%20bottom)%20(highlights).png)
To save your progress on an employee's Form I-9, click the **Finish Later** button. To request that an employee update their Form I-9, click the **Request Change** button, enter a **Comment** explaining the request, and click the **Send** button. To **Upload a Document**, **Change Due Date**, or **Delete Task**, click the **More** button and select an option from the drop-down menu.
%20(More%20drop-down)%20(Addl%20Options%20highlight).png?width=670&height=168&name=Employee%20Federal%20I-9%20-%20Managers%20Side%20task%20(top)%20(More%20drop-down)%20(Addl%20Options%20highlight).png)
#### Submit your employee's Form I-9 to E-Verify
After you complete the manager side of your employee's Federal I9 task, it will automatically be replaced with a **Submit to E-Verify** task, and you'll be redirected back to your **Tasks** tab.
1\. Scroll down to find your employee and click the **Submit to E-Verify** task under their name.
%20(Post%20Mgr%20I-9%20Completion)%20(unmarked).png?width=670&height=284&name=My%20Profile%20-%20Tasks%20tab%20(Scrolled%20Down)%20(Post%20Mgr%20I-9%20Completion)%20(unmarked).png)
You can also [access the **Submit to E-Verify** task from a number of places within CareerPlug](https://adpsupport.careerplug.com/setting-up-and-using-the-e-verify-integration#submittoEVerify).
2\. Enter your email in the **Case Creator Email** field.
3\. Enter your name in the **Submitting Official Name** field.
4\. Enter your phone number in the **Submitting Official Phone** field.
%20(fields%20filled)%20(req%20field%20highlights).png?width=670&height=379&name=Submit%20to%20E-Verify%20task%20(top)%20(fields%20filled)%20(req%20field%20highlights).png)
5\. Review the prefilled employee details and enter any required information (**\***) not provided by your employee. This information is pulled directly from their Form I-9.
%20(fields%20filled)%20(highlight).png?width=670&height=492&name=Submit%20to%20E-Verify%20task%20(mid%20-%20emp%20details)%20(fields%20filled)%20(highlight).png)
Fill out the **Document Types for Verification** section using your employee's Form I-9. Some fields dynamically change — or are added — based on the selections you make.
6\. Select your employee's **Citizenship Status** using the drop-down menu:
- **U.S. Citizen**
- **Noncitizen National of the United States**
- **Lawful Permanent Resident**
- **Alien Authorized to Work**
7\. Select the **Document Type** your employee is providing for verification using the drop-down menu. Options vary based on **Citizenship Status**.
- **U.S. Passport or Passport Card**
- **Arrival/Departure Record (Form I-94) with temporary I-551 stamp or refugee admission stamp (receipt)**
- **Permanent Resident Card or Alien Registration Receipt Card (Form I-551)**
- **Foreign passport with temporary I-551 stamp or printed notation on a MRIV**
- **List B and C Documents**
8\. Enter the **Document Expiration Date** using the drop-down calendar.
9\. Fill out all additional fields required by your employee's **Citizenship Status** and/or **Document Type**.
- Passport Number
- Passport Country
- List B Document
- List C Document
- Supporting Document Type
- Document Issuing Authority
- Document Number
- Card Number
- Alien Number
- I551 Number
- i94 Number
10\. Click the **Submit to E-Verify** button in the top-right corner of the page.
%20(fields%20NOT%20filled)%20(arrows).png?width=670&height=326&name=Submit%20to%20E-Verify%20task%20(bottom)%20(fields%20NOT%20filled)%20(arrows).png)
If there are no issues with your submission, your employee will be marked as **Employment Authorized** within a few seconds.
#### What if I submit to E-Verify after the task's due date?
If submitting to E-Verify more than 3 days after the employee’s Hire Date, you’ll be prompted to provide a **Reason for Late Verification** at the top of the task. Select a reason using the drop-down menu.
%20(Late%20Verification)%20(arrow).png?width=670&height=229&name=Submit%20to%20E-Verify%20task%20(top)%20(Late%20Verification)%20(arrow).png)
### What statuses can my E-Verify case be in?
If there is a problem verifying your employee's information, you will immediately be presented with follow-up steps to complete. Here is a list of E-Verify statuses and what steps to take if your employee's case is flagged:
| **Employment Authorized** | - The employee is verified and eligible to work. - Click the **Close Case** button. |
| --- | --- |
| **Unconfirmed Employee Data** | - Some of the employee's Form I-9 data needs to be corrected or confirmed before resubmitting. - Review the highlighted information and resubmit to E-Verify. |
| **Employee Photo Match** | - Identify if the photo provided by E-Verify matches the document submitted by the employee. - Choose **Yes, this photo matches**, **No, this photo does not match**, or **No image** (if no photo is shown, or this photo is not of a person). |
| **Upload Employee Photo** | - Due to a photo mismatch or missing photo, you must upload two photos of the employee's document: front and back. - Click the **Choose File** button and browse your device, or drag your file directly onto the **Choose File** button. |
| **Tentative Nonconfirmation** | - There is a photo mismatch or the employee's information has been flagged by DHS/SSA. - You must download the **Further Action Notice letter** from CareerPlug and print, sign, and provide it to the employee. This document will inform your employee of the steps that need to be taken to resolve the status. - The employee must decide whether or not to contest the status. - *If they choose to contest the status*, click the **Close Case** button. - *If they choose not to contest the status*, select **Confirm the employee has elected to contest the TNC** and click the **Submit** button. |
| **Pending Referral** | - E-Verify is reviewing the case on their end. - No action needed. |
| **Referred** | - The case has been referred to DHS/SSA because the employee chose to contest their nonconfirmation status. - You must download the **Referral Date Confirmation letter** and provide it to the employee. This document outlines the employee's rights and responsibilities. - The case will remain open while the employee contests their case. |
| **Manual Review** | - DHS is manually reviewing the case. - No action needed. |
| **Queued** | - The case is waiting to be processed. - No action needed. |
| **Final Nonconfirmation** | - E-Verify is unable to confirm your employee's information, and they are not authorized to work. - Click the **Close Case** button. Choose a reason from the drop-down menu. - The **Close Case** button may not be available since not every case status can be closed. |
| **Close Case and Resubmit** | - The case encountered a technical issue, and must be closed and resubmitted. - Click the **Close Case** button, followed by the **Submit to E-Verify** link, to start the process over. - A record of the previous case will appear on the **History** tab in the employee’s profile. |
**Note:** Any case with a status of **Pending** is not a final status.
### How do I handle duplicate cases?
If your employee has an SSN that matches an employee already submitted to your E-Verify account, such as a rehire, you will need to resolve why you are continuing a duplicate case.
- For duplicates that are all **Closed** cases:
- Review the list of closed E-Verify cases that match your employee's SSN to ensure they were not already verified.
- If you still need to proceed with creating the new case, select a **Reason for Continuing Duplicate Case** using the drop-down menu and click the **Continue** button. You can then resubmit the form to E-Verify.
%20(cropped%20again).png?width=670&height=726&name=Duplicates%20-%20Closed%20(arrows)%20(cropped%20again).png)
- For duplicates with at least one **Open** case:
- Review the list of E-Verify cases that match your employee's SSN to ensure they were not already verified.
- Click **Continue Case** to continue the employment eligibility verification process or click **Close Case**.
- - - Not every case can be closed; it depends on the current status of the case.
- With the current version of E-Verify, you should only have one open duplicate case to resolve at any given time.
%20(cropped).png?width=670&height=505&name=Duplicates%20-%20Open%20(highlight)%20(cropped).png)
### Where do I find the tasks I need to complete for E-Verify?
#### Federal I9 - Manager's side
You can access the manager side of this task from a number of places within CareerPlug:
- Click the **Go to Tasks** → link in the **To-Dos** section on your Dashboard. You'll automatically be redirected to your **Tasks** tab. Click the **Federal I9** task under the employee's name.
%20(OB%20Tasks%20in%20ToDos)%20(highlights).png?width=670&height=312&name=Dashboard%20(5.20.25)%20(OB%20Tasks%20in%20ToDos)%20(highlights).png)
%20(highlights).png?width=670&height=289&name=My%20Profile%20-%20Tasks%20tab%20(From%20Go%20to%20Tasks%20link)%20(highlights).png)
- Navigate to the **Team** page, find your employee, and click their name (or click the **three dots icon** to the right of their name and select **View Profile** from the drop-down menu). You'll automatically be redirected to the **Tasks** tab of the employee's profile. Click the **Federal I9** task.
%20(all%20highlights).png?width=670&height=324&name=Team%20page%20-%20Team%20Directory%20tab%20(three%20dots%20drop-down%20for%20emp%20with%20I9)%20(all%20highlights).png)
%20(Fed%20i9%20Available)%20(all%20highlights).png?width=670&height=271&name=Employee%20Profile%20(Tasks%20tab)%20(Fed%20i9%20Available)%20(all%20highlights).png)
- Navigate to **My Profile (person icon)**. You'll automatically land on the **Tasks** tab. Find your employee and click the **Federal I9** task under their name.
%20(Modified%20Screenshot)%20(all%20highlights).png?width=670&height=325&name=My%20Profile%20-%20Tasks%20tab%20(Top)%20(Modified%20Screenshot)%20(all%20highlights).png)
#### Submit to E-Verify
You can access the **Submit to E-Verify** task from a number of places within CareerPlug:
- Click the **Go to Tasks** → link in the **To-Dos** section on your Dashboard. You'll automatically be redirected to your **Tasks** tab. Click the **Submit to E-Verify** task under the employee's name.
%20(OB%20Tasks%20in%20ToDos)%20(highlights).png?width=670&height=312&name=Dashboard%20(5.20.25)%20(OB%20Tasks%20in%20ToDos)%20(highlights).png)
%20(highlight).png?width=670&height=289&name=My%20Profile%20-%20Tasks%20tab%20(Specific%20Emp+E-Verify%20task)%20(highlight).png)
- Navigate to **Team \> Workflows**. Find your employee and click the **Submit to E-Verify** button on the task with E-Verify listed as the Workflow Title.
%20(2nd%20ver)%20(highlights).png?width=670&height=348&name=Team%20page%20-%20Workflows%20tab%20(Submit%20to%20E-Verify%20visible)%20(2nd%20ver)%20(highlights).png)
- Navigate to the **Team** page, find your employee, and click their name (or click the **three dots icon** to the right of their name and select **View Profile** from the drop-down menu). You'll automatically be redirected to the **Tasks** tab of the employee's profile. Click the **Submit to E-Verify** task.
%20(all%20highlights).png?width=670&height=324&name=Team%20page%20-%20Team%20Directory%20tab%20(three%20dots%20drop-down%20for%20emp%20with%20I9)%20(all%20highlights).png)
%20(E-Verify%20Available)%20(highlights)-1.png?width=670&height=272&name=Employee%20Profile%20(Tasks%20tab)%20(E-Verify%20Available)%20(highlights)-1.png)
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