---
title: "Troubleshooting: Can't find an applicant"
description: Can't find an applicant in your account? Try these tips first to fix the issue and locate the applicant you need.
---
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# Troubleshooting: Can't find an applicant
If you can't find an applicant, don't worry! Here are some solutions to try.
#### In this article:
- [Search for the applicant by name](https://adpsupport.careerplug.com/troubleshooting-can-t-find-an-applicant#search)
- [Clear your filters](https://adpsupport.careerplug.com/troubleshooting-can-t-find-an-applicant#clear)
- [Ensure you have access to the applicant](https://adpsupport.careerplug.com/troubleshooting-can-t-find-an-applicant#access)
### Search for the applicant by name
If you remember the applicant's name, email, or phone number, you can use the search bar in the upper right corner to find them. Type part of the applicant's name, and hit enter on your keyboard to search for the applicant.
### Clear your filters
If you don't remember the applicant's name but you know that they applied recently, try this:
1\. Expand the filters at the left side of the screen.
2\. Click the **Reset All** link.
3\. Remove any job or location filters you've set by clicking the "**X**" on the edge of the filter.
Make sure you remove the **Job Status: Active** filter. This filter — which is on by default any time you sign into CareerPlug — hides applicants from your closed, passive, and draft jobs from view.
### Ensure you have access to the applicant
If you learned about the applicant via email, that does not necessarily mean you have access to that applicant. If the applicant applied to a job in a location or department to which you don't have access, you'll need an administrator on the account to grant you access to view the applicant. [Here's how to do that.](https://adpsupport.careerplug.com/giving-users-access-to-jobs-and-applicants-via-locations?hsLang=en)
An exception to this is if you are an administrator of your account. Administrators can view all applicants, regardless of the location or job to which they applied. If you're an administrator of an account and you still can't find an applicant, please [contact us](https://adpsupport.careerplug.com/kb-tickets/new?hsLang=en). We're happy to help!
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